Terms and conditions

Online pricing

The price you pay is the price shown in the checkout section of the website at the time you place your order. If an error in pricing occurs, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If you cancel and you have already paid for the goods, you will receive a full refund.

How to place an order

To place an order over the Real Trade Supplies website, browse the product items, adding the product to your basket of the product(s) you wish to purchase. Once you have finished browsing, enter the checkout by clicking 'Go to checkout' at the top of any page. Once in the checkout, you will be taken through a secure ordering and payment procedure, after which you will be sent email confirmation of your order and payment.

Please note that all communication in the ordering and payment process is in English.

Secure payment

Our online ordering service is hosted on a secure server, so you can be confident that when you send your details they will be held in a safe environment. Once your order has been processed the details are permanently removed from the website, unless you choose to create an online account.

All online payment transactions are carried out through Sage Pay, secure payment software. To find out more about secure online shopping with Sage Pay, please visit the Sage Pay website http://www.sagepay.com/secure_shopping

Delivery costs

Free delivery on all orders over £50.00 + vat.  All orders under £50.00 + vat will incur a £5.00 + vat shipping charge.

Delivery times

We aim to dispatch all mainland UK web orders within two days of receiving the order. If an item is temporarily unavailable for any reason, or has a longer lead time, then you will be notified of the revised despatch date and given the opportunity to cancel your order. 
If the goods are lost in transit, please let us know promptly. If items are damaged in transit, please write 'Damaged on receipt' clearly on the courier delivery note and inform us promptly.

Cancellations

You can cancel your order at any time up to 5 working days after the day of delivery.  This must be done in writing and e-mailed to sales@real-trade.co.uk  or telephone 02922 660025. 

If you cancel, a handling charge of 15% may be added dependent on the reason for cancellation.  

This cancellation policy does not affect your legal rights - for example, if goods are faulty or mis-described.

Returns policy

We accept the return of all items, which are returned within 14 days of delivery and in their original packaging and condition. Under these circumstances we will issue a full refund for the price you paid for the item (less delivery charge.) You will be responsible for the cost of the postage to return the goods. This does not affect your statutory rights.

Refunds will only be given after the returned item has been received and inspected. It is recommended that you use registered post or recorded delivery when returning goods.

Ownership of goods

Title and ownership remain the property of Real Trade Supplies Ltd until goods are paid for in full.

Privacy policy

We collect no personal information about you when you visit our website unless you choose to contact us. We do however, collect and store certain information automatically. Here is a list of information, which is automatically collected during your visit to our website:

• The Internet domain, for example "company.co.uk"
• Your IP address
• The type of browser and operating system used to access our site
• The date and time you access our site
• The pages you visit
• If you linked to our website from another website, the address of that website

We use the information we collect to improve the relevance of our website to its intended audience.

For further details, please contact Real Trade Supplies Ltd.

Your privacy

We are committed to protecting your privacy. We only use the information we collect about you to process your orders and keep you up to date with new products and special promotions. We do not sell, trade or rent your personal information to others. We follow strict security procedures in the storage and disclosure of information that you have given us. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

Errors & omissions

Real Trade Supplies Ltd cannot be held responsible for any errors or omissions contained within the website.

Product representations

The company also reserve the right to change or amend colours, dimensions and specifications without prior knowledge.

For continuity, the company may find it necessary, on occasions, to source a product from an alternative supplier that may not be identical to the price list description. Dimensions printed within the product description are approximate and are intended to be guidance or comparison, rather than an exact description.

Copyright

This website including all content is copyright protected by Real Trade Supplies Ltd. Any infringement of these rights will be vigorously pursued.